FAQs(Frequently asked Questions)
📌 Frequently Asked Questions
❓ Where do you ship from?
We ship from multiple fulfillment centers worldwide to ensure fast delivery based on your location.
🚚 How long does shipping take?
Shipping times vary by location:
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USA, Canada, UK, Australia: 12-17 business days
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Other countries: 10–20 business days
Tracking info will be sent via email once your order is on the way!
🔄 What is your return policy?
We offer a 30-day hassle-free return policy. If you're not satisfied with your order, simply contact our support team, and we’ll guide you through the return process.
💳 What payment methods do you accept?
We accept PayPal, PAYONEER payments where you can use your all cards . All transactions are 100% secure and encrypted.
📦 Will my items arrive together?
If your order contains multiple items, they may arrive in separate packages to speed up delivery times.
🧴 Are your cosmetic products safe for sensitive skin?
Yes! Our cosmetic products are made with high-quality, skin-friendly ingredients. However, we always recommend doing a patch test before full use.
🐾 Are your pet products safe?
Absolutely. We carefully source pet items that meet safety standards for animals and comfort for pet owners.
🧒 Are your kids’ items child-safe?
Yes! Our children’s products are designed with safety as a top priority, using non-toxic materials and child-safe designs.
🛠 What if I receive a damaged or incorrect item?
We’re so sorry! Please email us at [your support email] within 7 days of receiving your order, and we’ll make it right immediately.
📧 How can I contact you?
You can reach us anytime at iconicstore1801@gmail.com or via our Contact Us page. We aim to respond within 24 hours on business days.